Canvas Returns

24-Hour Cancellation & Change Window

We hold every canvas order for 24 hours after purchase before releasing it for production. During this window, you may request a cancellation or a change to your artwork, canvas size, or shipping address.

Please email support@rosesilience.com within 24 hours of purchase and include your order number and the details of your request. Changes may affect your order total and shipping charges.

Cancellations requested within the 24-hour window will receive a full refund to the original payment method. Your payment provider may require additional time to process the refund.

After the 24-hour window, your order is released for production. Once production begins, changes and cancellations are no longer available.

Returns & Exchanges

Each canvas is made specifically for your order. We do not accept returns or exchanges for changes of mind, incorrect size selections, or minor color variations caused by differences between screen displays and printed canvas.

Please review your artwork, canvas size, and shipping address carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your canvas arrives damaged, has a printing or manufacturing defect, or is different from what you ordered, please email support@rosesilience.com promptly.

Include your order number, a description of the issue, and clear photos of the canvas and packaging. Please retain the original packaging while we review your request.

For confirmed damage, defects, or fulfillment errors, we will arrange a replacement at no additional cost. Please contact us before returning any item so we can provide instructions.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.