REFUND, CANCELLATION & REPLACEMENT POLICY
REFUND, CANCELLATION & REPLACEMENT POLICY
This policy applies to canvas artwork and apparel purchased from Rosesilience, operated by Rosesilience Holdings Company LLC.
Each item is made to order. Please review your selected artwork, product size, color, and shipping address before purchasing.
CANCELLATIONS & ORDER CHANGES
Canvas orders
We hold canvas orders for 24 hours after purchase before releasing them for production.
To request a cancellation or change, email support@rosesilience.com within this window. Include your order number and request details.
Cancellations requested within the 24-hour window receive a full refund, including shipping charges, to the original payment method. Changes may affect your order total and shipping charges.
Once production begins, changes and cancellations are no longer available, except where required by law.
Apparel orders
Please email support@rosesilience.com immediately if you need to cancel or change an apparel order.
Requests can be accommodated only before production begins. Apparel orders do not have a guaranteed 24-hour cancellation window.
Approved cancellations receive a full refund, including applicable shipping charges, to the original payment method.
RETURNS & EXCHANGES
Because our products are made to order, we do not accept returns or exchanges for:
• Changes of mind.
• Incorrect size or color selections made when ordering.
• Minor color variations between screen displays and finished products.
These restrictions do not apply to defective, damaged, incorrectly supplied, or materially misdescribed products, or where applicable law provides a right to return or cancel.
Please check apparel size guides and canvas dimensions before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or different from what you ordered, email support@rosesilience.com promptly.
For apparel, please report the issue within 30 days of delivery. For canvas artwork, please report the issue as soon as you discover it. These reporting requests do not shorten any rights provided by applicable law.
Please include:
• Your order number.
• A description of the issue.
• Clear photos showing the issue, where reasonably available.
• Photos of the packaging if the item arrived damaged.
• A photo of the apparel size label if you received the wrong size.
Please retain damaged packaging while we review your request, if possible.
For confirmed damage, defects, or fulfillment errors, we will arrange a replacement at no additional cost. If a replacement is unavailable, we will issue a refund for the affected item and its associated shipping charges. Where applicable law requires another remedy, we will honor that requirement.
Please contact us before returning an item. A physical return may not be necessary. If we require a return for a confirmed defect or fulfillment error, we will provide instructions and cover the return shipping cost.
MISSING ORDERS
If your order has not arrived by its estimated delivery date, email support@rosesilience.com so we can investigate.
For apparel shipments, please contact us within 30 days of the estimated delivery date. For canvas shipments, please contact us promptly after the expected delivery window.
If tracking shows delivery but you cannot locate your package, check with household members and your carrier, then contact us for assistance.
We will review the shipment and arrange an appropriate resolution based on the findings and your applicable consumer rights.
REFUND PROCESSING
Approved refunds are issued to the original payment method. We will notify you when your refund has been processed.
Your bank or payment provider may require additional time to post the refund. If you have not received an expected refund, contact support@rosesilience.com.
YOUR CONSUMER RIGHTS
Nothing in this policy limits any cancellation, return, refund, replacement, or other rights available under applicable consumer protection laws. Where those rights differ from this policy, applicable law takes precedence.
CONTACT
Rosesilience Holdings Company LLC