Privacy Policy
PRIVACY POLICY
Last updated: October 17, 2026
Rosesilience is operated by Rosesilience Holdings Company LLC. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, purchase apparel or canvas artwork, contact us, or use our services.
INFORMATION WE COLLECT
Depending on how you interact with our store, we collect:
• Contact information, such as your name, email address, phone number, and shipping and billing addresses.
• Order information, such as products purchased, selected sizes and colors, payment status, transaction references, and order history.
• Payment information processed through our checkout and payment providers.
• Customer service information, including messages, order inquiries, and photos you provide when reporting an issue.
• Account information, if you create or use a customer account.
• Device and browsing information, such as your IP address, browser type, device identifiers, pages viewed, and interactions with our website.
• Marketing preferences, including your subscription status and consent choices.
We receive information directly from you, automatically through our website, and from service providers that support our store.
HOW WE USE YOUR INFORMATION
We use personal information to:
• Process payments and fulfill orders.
• Produce and deliver your apparel and canvas artwork.
• Send order confirmations, shipping updates, and customer service messages.
• Deliver poems, recordings, or other digital content included with your purchase.
• Handle cancellations, changes, replacements, and refunds.
• Maintain customer accounts.
• Operate, secure, troubleshoot, and improve our store.
• Detect fraud and unauthorized activity.
• Send marketing communications where permitted by law and consistent with your preferences.
• Meet legal, accounting, and tax obligations.
ORDER EMAILS & MARKETING
Order confirmations, shipping updates, support messages, and delivery of content included with your purchase are service communications.
Marketing emails are separate. You can unsubscribe from marketing emails using the unsubscribe link in those messages or by emailing support@rosesilience.com.
Unsubscribing from marketing does not stop communications needed to fulfill or support your order.
HOW WE SHARE INFORMATION
We disclose personal information when reasonably necessary to operate our business, including to:
• Shopify, which hosts and supports our online store.
• Payment processors that handle transactions.
• Production and fulfillment providers that prepare your products.
• Shipping carriers and delivery providers.
• Email and digital-content delivery providers.
• Technology, security, and customer support providers.
• Professional advisers, such as accountants and legal advisers.
These providers receive information needed for their services, subject to applicable contractual and legal requirements.
We may also disclose information to comply with legal obligations, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition, or other business transfer.
We do not publish your customer service messages or submitted photos for promotional purposes without your permission.
SHOPIFY
Our store is hosted on Shopify. Shopify processes information to provide checkout, hosting, security, and other commerce services. Depending on the features used and your interactions with Shopify services, Shopify may also process information under its own privacy policy.
You can review Shopify’s privacy information at:
https://www.shopify.com/legal/
COOKIES & SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, preferences, and security.
Depending on enabled features and your choices, these technologies may also support analytics and advertising.
Where available, use our cookie banner or privacy preference controls to manage nonessential cookies. You can also manage cookies through your browser settings. Blocking certain cookies may affect store functionality.
ADVERTISING & DATA-SHARING CHOICES
If advertising or enhanced data-sharing features are enabled, information about your interactions with our store may be disclosed to advertising and analytics partners to measure campaigns or personalize advertising.
Some privacy laws classify certain advertising-related disclosures as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.
Where applicable, you can exercise opt-out rights through our privacy controls or by emailing support@rosesilience.com. We honor legally required opt-out preference signals, including Global Privacy Control, where applicable.
HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.
Retention periods vary depending on the information and its purpose. A deletion request may not require us to remove records we must retain by law.
INTERNATIONAL PROCESSING
We and our service providers may process personal information in countries other than the country where you live. Those countries may have different privacy laws.
Where required, we use appropriate safeguards for international transfers.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Access or obtain a copy of your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain processing.
• Opt out of certain advertising-related disclosures or targeted advertising.
• Appeal a decision about a privacy request.
• Complain to your local data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To submit a request, email support@rosesilience.com. We may need to verify your identity before completing your request. An authorized representative may submit a request where permitted by law.
We will not discriminate against you for exercising applicable privacy rights.
LEGAL BASES FOR PROCESSING
Where applicable data protection law requires a legal basis, we process personal information to fulfill our contract with you, comply with legal obligations, pursue legitimate business interests such as security and customer support, or with your consent where required.
SECURITY
We use reasonable safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure.
Please do not email full payment-card details or other unnecessary sensitive information.
CHILDREN’S PRIVACY
Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, email support@rosesilience.com so we can review and address the matter.
THIRD-PARTY LINKS
Our website may link to third-party websites or services. Their handling of personal information is governed by their own privacy policies.
POLICY UPDATES
We may update this Privacy Policy as our practices or legal requirements change. The revised policy will be posted with an updated date. We will provide additional notice where required by law.
CONTACT
For privacy questions or requests, contact:
Rosesilience Holdings Company LLC
support@rosesilience.com